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Question Code 1662 |
Question Why do customers seek some control in working to resolve an issue with a company? |
Answers
They feel they are getting more for their money.
Customers feel that this way, they can get whatever they want, at least temporarily.
It ensures the customer will buy again.
It puts them in a positive mood and allows them to help guide the resolution
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Question Code 1674 |
Question What should be done at the end of a phone call with a customer after resolving an issue they had? |
Answers
Try to sell them something new.
Ask them to write a nice letter to the company praising the customer service agent.
Tell them only the first customer service call is free.
Repeat to the customer what you resolved and any further actions you’ll be taking.
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