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Why do customers seek some control in working to resolve an issue with a company?


They feel they are getting more for their money.

Customers feel that this way, they can get whatever they want, at least temporarily.

It ensures the customer will buy again.

It puts them in a positive mood and allows them to help guide the resolution

Question Code



What should be done at the end of a phone call with a customer after resolving an issue they had?


Try to sell them something new.

Ask them to write a nice letter to the company praising the customer service agent.

Tell them only the first customer service call is free.

Repeat to the customer what you resolved and any further actions you’ll be taking.

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