Customer Service and Support

About

The Customer Service test evaluates candidates’ skills in providing fulfilling customer service, reacting to various scenarios, and providing measurable results. This skill test that is designed to assess the candidates’ experience or knowledge about the field.

The results of this test are given bands of score ranges. The precise TruScore or Percentile won’t be displayed because the Merreo skill tests must be viewed as qualification tests rather than competitive tests.

Test category

• Hard Skills

What does this test measure?

• Knowledge of best practices in Customer Service
• Behavior in Scenarios
• Practical knowledge regarding service

Where to use this test?

The ultimate goal of this test is to assess the potential for success in the field of service. So relevant for all roles where it is involved.

• Head of Sales & Service
• Customer service representative
• Customer fulfillment associate

For best results, use this test along with basic cognitive tests like the abstract reasoning test. Please use our data-driven pre-sets for the best results.

Test content

• Best practices in Customer Service
• Strategies for dealing with irate customers
• Customer Service for outcomes
• Service scenario analysis

Question types

• Multiple Choice Questions
• Multiple Answer Questions